Off The Bone BBQ Privacy Policy

Off The Bone BBQ respects the privacy of every individual who visits our website. We do not sell or rent your personal information to third parties for marketing purposes. Please read this Privacy Policy carefully to learn more about the ways in which we use and protect your personal information. By visiting our website, you are accepting the practices described in this Privacy Policy.

If you visit our website:
In general, you can visit our website without telling us who you are or revealing any personally identifiable information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In some cases, we may collect information about you that is not personally identifiable. This information is collected using a “cookie” that enables us to learn which advertisements bring users to our website. Cookies are small files placed on your hard drive that allow us to collect that information. Off The Bone BBQ, along with our ad management partner, uses this information to help us manage online advertising. None of the information collected by a cookie is personally identifiable, i.e., does not contain your name, address or e-mail address.

Off The Bone BBQ also utilizes a third party to track and analyze usage and volume statistical information from our website customers in order to constantly improve the quality of our website. No data collected by a third party on behalf of Off The Bone BBQ may be owned or used by such third party. Off The Bone BBQ reserves the right to publish nonpersonally identifiable, summary information regarding its website customers for promotional purposes and as a representative audience for advertisers.

Delivery methods & costs:
Delivery costs for orders from Off The Bone BBQ are determined by the weight as well as by the method and option(s) you choose. Standard deliveries are handled by UPS. If an item in your order isn't available for immediate shipment, we will notify you and offer you the choice of shipping available items or holding your order until all items are available for shipment.

Return policy:
Off The Bone BBQ guarantees the quality of all of our products and services. Your satisfaction is our first priority. Although we do not allow returns for obvious reasons, if you are dissatisfied with your order, please contact us for assistance within 1 hour of receipt of your order at 817-563-7000.

Refund policy:
Our policy is "No Refunds". However, if you are dissatisfied, you should contact us at 817-563-7000 to discuss possible options to insure your satisfaction..

If you choose to identify yourself:
If you voluntarily provide us with personally identifying information, such as your name, street address, email address, phone number, and birth date, we will collect that information along with any other information you voluntarily provide.

It is our policy not to distribute, sell, rent or in any way make available, your name, e-mail address or any other personally identifiable information to any third party.

When you participate in site features such as newsletters or online ordering, we may use the personally identifiable information you provide through those features in the following ways, unless stated otherwise:

  • we may store and process that information to better understand your needs and how we can improve our products and services, and
  • we may communicate with you via e-mail or postal mail.

Deletion of Personal Information
If at any time you do not wish to have your personal information collected, you may cancel your membership through our website. You may access, update, or cancel your membership on our website at any time. Upon cancellation, all of your personal information will be deleted from our system.

Children’s Online Privacy Protection Act
Off The Bone BBQ has no intention of collecting any personally identifiable information (name, address, telephone number, birth date, or e-mail address) from individuals under 13 years of age. If a child has provided us with personally identifiable information, a parent or guardian of that child should contact us at the e-mail address or phone number listed at the bottom of this Statement if they would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our existing files.

Policy Changes
Off The Bone BBQ may, at any time, amend the provisions in this Privacy Policy. Changes to this policy will be reflected by the “Effective Date” as displayed in the upper right hand corner of this policy

How to Contact Us
If you have questions or concerns regarding our Privacy Policy or use of your information, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at:

5144 Mansfield Highway
Forest Hill, Texas 76119-7646